Last updated: October 29, 2026
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the Minora Customer application. It explains your privacy rights and how applicable laws protect your personal information.
We use your personal data to provide, maintain, and improve our services. We collect, use, and disclose your information as described in this Privacy Policy and, where required by applicable law, only when we have a valid legal basis, including your consent where necessary.
Words whose initial letters are capitalized have meanings defined below. These definitions apply whether the words appear in singular or plural form.
For the purposes of this Privacy Policy:
Account: A unique account created for you to access our services.
Affiliate: An entity that controls, is controlled by, or is under common control with another entity, where control means ownership of 50% or more of the shares or voting rights.
Application: Refers to Minora Customer, the software application provided by the Company.
Company: Refers to Minora Customer and may also be referred to as "we," "us," or "our."
Country/State: Punjab, India.
Device: Any device that can access our services, including a computer, mobile phone, or tablet.
Personal Data: Any information relating to an identified or identifiable individual. The terms "Personal Data" and "Personal Information" are used interchangeably unless applicable law specifies otherwise.
Service: Refers to the Minora Customer application and its associated services.
Service Provider: Any individual or organization that processes data on behalf of the Company to facilitate, provide, maintain, or analyze our services.
Usage Data: Information collected automatically through the use of our services or generated by the service infrastructure.
User: Any individual who accesses or uses our services.
You: The individual accessing or using our services, or the legal entity on whose behalf the services are accessed or used, where applicable.
When you use our services, we may ask you to provide certain information that can identify or contact you. This information may include:
First and last name
Email address
Phone number
Delivery address
State, city, and postal code
Account and registration information
Information related to orders, purchases, and delivery requests
Information you provide when contacting customer support
We collect only the information reasonably necessary to provide our services, fulfill orders, communicate with you, and meet applicable legal requirements.
Usage Data is collected automatically when you use our services. It may include:
Your device's Internet Protocol (IP) address
Browser type and version
Pages or screens you visit
Date and time of your visit
Time spent on pages or screens
Device identifiers
Mobile operating system and device type
Diagnostic information and application activity
We use this information to understand how our services are used, troubleshoot technical issues, improve performance, and enhance the user experience.
To provide certain features, the application may request permission to access your device's location.
Location information may be used for purposes such as:
Providing relevant delivery services
Helping determine delivery locations
Supporting address selection and order fulfillment
Improving the accuracy of location-dependent features
Location information will be collected or accessed according to the permissions you grant and the features you use. Depending on the implementation, information may be processed on your device or transmitted to our servers or authorized Service Providers.
You can manage or revoke location permissions through your device settings. However, some location-dependent features may not work correctly without this permission.
We may use cookies, software development tools, analytics technologies, and similar tracking technologies to monitor activity and improve our services.
These technologies may help us:
Maintain application functionality
Understand usage patterns
Diagnose errors and performance issues
Improve service quality
Measure the effectiveness of promotional campaigns, where applicable
The specific technologies used depend on the features and services integrated into the application or website. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.
The Company may use your personal information for the following purposes:
To provide and maintain our services: To operate the application, process requests, and monitor service performance.
To manage your account: To register users, verify account details, and provide access to account features.
To process orders and purchases: To manage shopping carts, process orders, coordinate payments through applicable payment providers, and fulfill purchases.
To arrange deliveries: To provide delivery-related information, coordinate delivery services, and communicate order status.
To communicate with you: To send order confirmations, delivery updates, account notifications, security alerts, and customer support communications through email, SMS, phone calls, or push notifications, as applicable.
To provide customer support: To respond to questions, complaints, feedback, and service requests.
To improve our services: To analyze usage trends, identify technical problems, and improve our application, products, and services.
To provide promotional communications: To inform you about offers, discounts, new products, and other promotions where permitted by law and subject to applicable consent requirements.
To manage legal obligations: To comply with applicable laws, regulations, legal proceedings, and legitimate requests from public authorities.
To protect our services: To detect, prevent, and investigate fraud, unauthorized access, security incidents, and other misuse.
To support business transactions: To evaluate or complete a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
For other legitimate purposes: To perform activities reasonably necessary to operate, protect, and improve our services, consistent with applicable law.
We may share your personal information in the following circumstances:
With Service Providers: We may share relevant information with authorized third parties that support application hosting, analytics, communication, payment processing, order fulfillment, delivery, customer support, and other operational activities.
With delivery partners: We may share the information necessary to fulfill an order, such as your name, phone number, delivery address, and relevant order details.
For business transfers: Your information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business.
With Affiliates: We may share information with affiliated entities where necessary for legitimate business and operational purposes, subject to applicable privacy requirements.
For legal and security purposes: We may disclose information when required by law or when reasonably necessary to protect our rights, users, services, or the public.
With your consent: We may share your information for other purposes when you have provided the required consent.
We do not authorize Service Providers to use your personal information for purposes unrelated to the services they perform on our behalf, subject to applicable law and their respective obligations.
You may have the option to receive SMS messages from us, depending on the services you use and the communication preferences available to you.
If you opt in to receive SMS messages, we may collect and maintain information such as:
Your phone number
The date and method of your consent
Message delivery status and related communication records
Your preferences regarding SMS communications
Depending on your consent and applicable law, messages may include:
Customer care and support communications
Account notifications
Order confirmations and updates
Delivery notifications
Authentication messages, including one-time passwords (OTPs)
Security alerts
Marketing messages and promotional offers, where permitted
Mobile information will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Phone numbers and SMS consent records will not be shared for unrelated purposes. They may be disclosed to Service Providers when necessary to deliver messages or operate our communication services.
Consent to receive promotional SMS messages is not a condition of purchasing products or using our services. Where required, promotional messages will be sent only after obtaining your consent.
You may opt out of SMS messages by replying STOP, where supported. Reply HELP for assistance, where supported, or contact us using the details provided in the Contact Us section.
Message and data rates may apply. Messaging frequency may vary. Mobile carriers are not responsible for delayed or undelivered messages.
Certain essential transactional or security communications may still be sent where permitted by law, even if you opt out of promotional messages.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.
Where appropriate, we may delete, anonymize, or aggregate information when it is no longer needed for its original purpose.
Our general retention practices may include:
Account Information: For the duration of your account relationship and, where necessary, for a reasonable period after account closure to resolve disputes, address outstanding matters, and meet legal obligations.
Order and Transaction Records: For the period required to fulfill orders, handle returns or refunds, maintain business records, and comply with applicable financial and tax laws.
Customer Support Data: For a reasonable period after a support request is closed to manage follow-up requests, improve service quality, and address potential disputes.
Usage Data: For a period necessary to analyze application performance, improve features, and maintain security.
Server Logs and Security Records: For a period necessary to detect security incidents, investigate suspicious activity, troubleshoot issues, and comply with applicable requirements.
SMS Consent and Communication Records: For as long as necessary to demonstrate consent, manage communication preferences, and comply with applicable laws.
Actual retention periods may vary depending on the type of information, its purpose, legal requirements, and operational needs.
We may retain information for longer when necessary to comply with legal obligations, establish or defend legal claims, prevent fraud, or resolve disputes.
When information is no longer required, we will take reasonable steps to delete it or anonymize it. Copies retained in backups may remain for a limited period under our backup and security procedures.
You may contact us to request information about the retention of your personal data.
Your information may be processed at our operating offices and in other locations where we, our affiliates, or our Service Providers operate.
As a result, your information may be transferred to or stored on servers located outside your state, country, or jurisdiction, where data protection laws may differ.
Where required by applicable law, we will implement appropriate safeguards for such transfers and take reasonable steps to ensure that your personal information remains protected in accordance with this Privacy Policy.
You have the right to request access to, correction of, or deletion of your personal information, subject to applicable law.
Depending on the features available, you may be able to update certain information through your account settings.
You may also contact us to request assistance with:
Accessing your personal information
Correcting inaccurate or incomplete information
Deleting your account and associated personal information
Withdrawing consent where processing is based on consent
Opting out of promotional communications
Asking questions about how your information is processed
We may need to verify your identity before processing certain requests.
Please note that we may retain some information when required by law or when a lawful basis exists, such as maintaining financial records, resolving disputes, preventing fraud, or complying with legal obligations.
Where applicable, we will explain any limitations on your request.
If the Company is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. Where required by law, we will provide notice of material changes affecting the handling of your personal information.
We may disclose your personal information when required to do so by law or in response to valid requests from public authorities, courts, or law enforcement agencies.
We may disclose your personal information when we reasonably believe disclosure is necessary to:
Comply with a legal obligation
Protect the rights, property, or safety of the Company
Investigate or prevent potential fraud, misconduct, or illegal activity
Protect the safety of users or the public
Establish, exercise, or defend legal claims
Protect against legal liability
Any disclosure will be handled in accordance with applicable legal requirements.
Protecting your personal information is important to us. We use reasonable technical, administrative, and organizational measures designed to safeguard information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information using appropriate measures, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under that age without the legally required authorization.
If you are a parent or legal guardian and believe that a child has provided personal information to us in violation of applicable law, please contact us.
If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete that information or obtain the necessary authorization, as required by law.
Applicable laws may establish different age limits or parental consent requirements. We will follow the requirements that apply to the relevant user and processing activity.
Our services may contain links to third-party websites, applications, or services that are not operated or controlled by us.
If you click a third-party link, you will be directed to that third party's website or service. We recommend reviewing the privacy policy of every third-party website or service you visit.
We are not responsible for the content, privacy policies, security, or practices of third-party websites or services.
We may use third-party services to support the operation of our application, including services for hosting, analytics, payment processing, notifications, authentication, customer communication, and delivery management.
These providers may process certain information as necessary to perform their services.
The information they collect and process is subject to their own privacy policies and applicable contractual obligations. We encourage you to review the privacy information provided by third-party services where relevant.
The specific third-party services used may change as our application and business operations evolve.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where processing is based on consent
Object to or request restrictions on certain processing activities
Opt out of marketing communications
Raise a complaint with the relevant authority, where applicable
To exercise these rights, contact us using the details provided below. We may request additional information to verify your identity and protect your account.
We will respond to valid requests in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or data protection procedures.
When we make changes, we will publish the updated Privacy Policy on this page and revise the "Last updated" date.
Where required by applicable law, we will notify you of material changes through email, an in-app notification, or another appropriate method before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Changes become effective when the updated Privacy Policy is published, unless a different effective date is specified.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us through the following channels:
Email: info@minoramart.com
Website: https://minoramart.com/contact-us
Phone: +918288969648
We will make reasonable efforts to respond to your inquiries and address your privacy concerns in accordance with applicable law.